With the new pension calculators every visitor can calculate his own pension or deferred compensation in just a few, easy steps – without any registration or login. Personal data is requested at time of the ordering and then handled according to the rules of the German Federal Data Protection Act.
The internal service center of the VBL makes the 60 customer experts work only user specific with the new system. This user group uses advanced functionalities like capital payment or adjustment of the guaranteed pension duration. Saved offers can be searched effectively or recalled via resubmission.
To heighten the efficiency factor, all sales representatives in the field have the whole SITEFORUM system installed on their notebooks with no need for an Internet connection.
The circuity is closed by affiliating a big call center to the system with enhanced functionalities. The staff of the call center will receive and handle requests from about two million VBL insurants only with the VBL portal.
For the VBL, the complete internal process and the efficiency of the offer tracing is now directly comprehensible with diverse statistics. Three hundred thousand requests are expected per year. Real time support is performed by SITEFORUM Salesplug directly on vbl.de to cope with this rush.
There was only positive response after the inhouse presentation of the system. The unanimous opinion was that the new pension calculators represent a quantum leap and that with Salesplug a real innovation is initiated.
SITEFORUM is a long time partner of VBL. Complete business processes in the Internet and the intranet are realized by SITEFORUM solutions which interact with downstream ERP systems.
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