Social CRM and Sales

Social CRM and Sales from SITEFORUM lets you track and react to every customer interaction, transaction and conversation. Now you can create valuable dialogue and truly engage with individuals and groups to deepen your understanding of your customers, pro-actively influence sales and deliver real-time customer service.

Engage

Initiate customer conversations through comments and ratings, forums and polls. Draw out feedback on your products, proposition and people. Use SITEFORUM to organically gather additional insight with each online engagement to fuel your ever-growing customer and prospect database.

Listen

Want to know what you’re customers and partners are saying? Then monitor those online conversations and gain valuable insight about customers and prospects in their preferred social communities and forums - on their issues and on their terms.

Track

Combine historical interactions with immediate engagement data to create actionable sales campaigns for target customers based on their known interests and activities. You can immediately see each user's full site activity including key interactions, downloads, and campaign history to help inform your account planning.

Sales

Pro-actively manage companies and linked members using the internal contact management system to collaborate on opportunities and close leads with a unified contact list and customer database. Transact online using the Web Shop or online payments for products. memberships and/or premium content & services.

Service

Why make your customers wait for answers? SITEFORUM lets you offer real-time online help, ask questions through our online service desk or post forms directly into the system. Now your customers have a voice and the ability to help themselves. And you can monitor activities and results to keep one-step ahead of the market. That's Social CRM from SITEFORUM.

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Contact Sales Now

Want further information right now?

sales@siteforum.com

Phone UK: +44 7790 - 885645
Phone Germany: +49 (361) 666 15810

Contact form

Fax: +49 361 2445050

Campaigns

Write and send personalized emails to selected users or user groups. Through “opt-in” users can subscribe to newsletters and "opt-out" at anytime. >>

Users & Contacts

Visitors can self-register and provide and maintain their own user information in their profile, which is stored in your contact database. Actions are tracked and can become the basis for personalized marketing. >>

My Page

Every registered user can arrange personal elements individually for a quick access. >>

Company and Competence profile

Vendor Search and Vendor Profile

Statistics

Generate and display detailed portal statistics to better adjust the content of your portal to the users' interests, run target-oriented campaigns, and further advance search engine optimization. >>

SEO & Google Webmaster Tools

With the Search Engine Optimization you can make the main settings for your search engine marketing. Start with researching which information may be the most appropriate for your company to optimize. Then process these information and metadata so that they are better found by search engines. >>