Academy story

Can I evaluate polls accurately by user?

No, polls are evaluated by percentage. An evaluation by user does not happen.

Categories

Under Portal Manager > Tools & Administration > Categories you can create categories and subcategories and assign them to elements like users, helpdesk tickets and companies among many others. Using categories you can create a clear structure and categorisation of your elements - for example by assigning users (elements) to certain industries (categories).
You can create categories and subcategories as well as edit, move and delete existing ones in order to adjust the categories to your current needs.



Polls

Polls are a tool by which you can draw quick and effective data from sites based on votes to multiple choice questions.

To create a poll

  • Choose the add button at the top of the polls overview page.
  • Type in your question
  • Type in your anwer options (leaving a gap in the box means no question will appear).
  • Choose between multiple or single answer
  • Choose who can see it
  • Save

Adding Poll to a story

  • Simply use the placeholder $pollid:[number]

Viewing Results

  • In the overview page choose the statistic option.

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