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How do I create a shortcut correctly with my domain and without the path "portals/portalname"?

Basically you create a shortcut with the Shortcut functionality under Tools & Administration > Portal Settings > Shortcuts. Please note that:

the desired path generally is
but the standard path often is

Please reconstruct the following proceeding:
  1. Check the correct entry in the meta data: Marketing & CRM > SEO 360 > Metadata, line "URL".
  2. Test, if the shortcut works. This shortcut goes to the login site (if it dosen't work, please contact
  3. If available, inactivate the parent directory: Marketing & CRM > SEO 360 > SEO Settings/ Main Settings, Area "Directories", selection box "Parent Directory".


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