Logging events / incidents
Incidents are recorded with the reporting and event time, specifying the relevant sections/areas according to predefined categories with indication of affected elements (cars, installations). The capture of a description and the definition if further action is necessary, or if information from external interfaces is relevant, completes the collection of data. The distribution is done automatically.
The key element is the list of all incidents/events. Each entry is displayed in an overview. Following the top-down principle, all information can be detailed further.
Based on an event you can define which measures should be initiated. For each measure, a response time can be specified. In the event overview, the status is displayed at all times.
To inform external places, further or other information is captured in the next step. This is always based on the incident that was priorly detected. This communication can be accelerated and simplified with the use of text blocks. External partners receive extended information concerning the duration and the current procedure.
Passenger and customer information
Informing their customers is important for any organization´s reputation - this information must be prompt, current and comprehensive. In StatusOnline this has a special significance. Besides the information from external places, employees also have text blocks at their disposal. Customers can be informed via sms, email, or app.
Integration of customer information on the website is also possible. Thus all communication channels are kept up to date.
Targeted customer / passenger information
As a service-oriented service provider in logistics and transport you rely on keeping your passengers up to date about possible schedule deviations or short-term business disruptions. Especially smartphones play an increasingly important role to reach passengers promptly. Customers define the routes / areas on which they want to be kept up to date and will subsequently receive information.
You can offer this service to your passengers with the SITEFORUM mobile app, which was developed specifically for the high demands of local and regional public transport.
Likewise, we provide a suitable web front-end which allows you to provide this service to the customers. Customers using the web will be notified by email. It is incorporated in your website with your corporate design.
To connect the interface with maintenance companies or your in-house garage, the garage module can be used. Here errors / defects of any objects involved in an incident are recorded and can be marked as finished by the garage. During maintenance, the object can be locked and is not available for scheduling.