Sales & Support

This module allows you to integrate a web shop into you portal and handle customer questions and issues with a helpdesk ticket system

Definitions

Helpdesk User


Similar to a helpdesk manager the helpdesk user manages the helpdesk. The user however cannot manage the mailboxes, but only process tickets that are sent to them.

This role does not require a license.

To assign a role to a user...
  1. Go to Marketing and CRM
  2. Search and find the user
  3. Click access rights
  4. Choose the role you wish to assign
  5. Save

Helpdesk Manager


Helpdesk managers are in charge of the helpdesk their task is to process helpdesk tickets and send feedback. They are given the option to send assign the ticket to somebody else on the portal if they do not have the relevant information. This role requires a license.

To assign a role to a user...
  1. Go to Marketing and CRM
  2. Search and find the user
  3. Click access rights
  4. Choose the role you wish to assign
  5. Save


FAQs

How can I integrate a Paypal account as payment method in my online shop?


PayPal gets integrated as a payment provider in the settings of your online shop: Sales & Support > Shop Settings > Payment Methods/Payment Provider.

A PayPal account has to exist already. For questions concerning the PayPal account please contact www.paypal.com directly.
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