Customer portals

 

Offer your customers customized self-services. Save time and money. And increase customer satisfaction and loyalty.


The customer is king. The expectations of your customers have also increased for companies due to digitalization in everyday life. For example, customers no longer want to receive their bills in the mail, but want to be able to access them digitally. And they want to download important documents or report their contract and customer data online. All digitally, in one central location. 

SITEFORUM helps you do just that with a customized customer portal, so you can provide your customers with a convenient way to do everything else in addition to your products and services - for higher customer satisfaction and better service.

The benefits of a customer portal

 
  • More comfort for your customers around your services
  • high customer satisfaction and loyalty.
  • Less effort in the provision of documents and information through automation.
  • Time savings by eliminating postal routes and because of effective digital processes.

Key Features

These features are included by default in our customer portal software. However, we can always integrate additional features and modules to make your solution even more suitable for your use case.
 
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User management
Create new users or edit existing ones. 
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Permissions
User roles let you control access to content and functionality.
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Documents
Make documents available for viewing or downloading.
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Forms
Automate processes with the SITEFORUM Form Builder - it's easy.
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Multilingual
SITEFORUM is inherently multilingual for international customers.
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CMS
Easily provide content via our content management system.
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Responsive Design
Our portals are optimized for smartphones and tablets.
 

Why a customer portal powered by SITEFORUM?

 
  • we have years of experience: we implemented the first customer portals as early as 2004
  • we are industry-independent
  • our digitization platform contains 80% of the requirements for your solution out of the box - everything else is developed tailor-made for you
  • our product is constantly being developed further - we thus ensure that your solution is always state-of-the-art
  • our products are browser-based and responsive (mobile optimized) - this allows access from anywhere and any device
  • we prefer an agile approach, i.e. regular coordination and feedback, so that the right solution is created for you

Showcases


Convince yourself! Our showcases give you an insight into our projects and solutions.

Self-Service Customer Portal for the Federal and State Government Employees' Retirement Fund (VBL)

Self-Service Customer Portal for the Federal and State Government Employees' Retirement Fund (VBL)

The VBL insures more than 4.4 million employees in the public sector and 1.3 million pensioners nationwide. It commissioned SITEFORUM to set up a self-service customer portal in which its customers could apply for all benefits, report changes and receive information - completely digitally.

Read more ...

Digital application system for customers of the pension equalization fund in Schleswig-Holstein

Digital application system for customers of the pension equalization fund in Schleswig-Holstein

For years, the "Payroll" area at VAK was characterized by extensive and primarily paper-based processes. More than 30 types of reports were submitted by mail, fax or e-mail. SITEFORUM developed the customer portal "VAKdirekt", which is now used for almost 100% of the reports submitted to VAK digitally.

Read more ...

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