Engage
Initiate customer conversations through comments and ratings, forums and polls. Draw out feedback on your products, proposition and people. Use SITEFORUM to organically gather additional insight with each online engagement to fuel your ever-growing customer and prospect database.
Listen
Want to know what you’re customers and partners are saying? Then monitor those online conversations and gain valuable insight about customers and prospects in their preferred social communities and forums - on their issues and on their terms.Track
Combine historical interactions with immediate engagement data to create actionable sales campaigns for target customers based on their known interests and activities. You can immediately see each user's full site activity including key interactions, downloads, and campaign history to help inform your account planning.
Sales
Pro-actively manage companies and linked members using the internal contact management system to collaborate on opportunities and close leads with a unified contact list and customer database. Transact online using the Web Shop or online payments for products. memberships and/or premium content & services.Service
Why make your customers wait for answers? SITEFORUM lets you offer real-time online help, ask questions through our online service desk or post forms directly into the system. Now your customers have a voice and the ability to help themselves. And you can monitor activities and results to keep one-step ahead of the market. That's Social CRM from SITEFORUM.