Offer your customers customized self-services. Save time and money. And increase customer satisfaction and loyalty.
The customer is king. The expectations of your customers have also increased for companies due to digitalization in everyday life. For example, customers no longer want to receive their bills in the mail, but want to be able to access them digitally. And they want to download important documents or report their contract and customer data online. All digitally, in one central location.
SITEFORUM helps you do just that with a customized customer portal, so you can provide your customers with a convenient way to do everything else in addition to your products and services - for higher customer satisfaction and better service.
The VBL insures more than 4.4 million employees in the public sector and 1.3 million pensioners nationwide. It commissioned SITEFORUM to set up a self-service customer portal in which its customers could apply for all benefits, report changes and receive information - completely digitally.
For years, the "Payroll" area at VAK was characterized by extensive and primarily paper-based processes. More than 30 types of reports were submitted by mail, fax or e-mail. SITEFORUM developed the customer portal "VAKdirekt", which is now used for almost 100% of the reports submitted to VAK digitally.