Helpdesk managers are in charge of the helpdesk their task is to process helpdesk tickets and send feedback. They are given the option to send assign the ticket to somebody else on the portal if they do not have the relevant information. This role requires a license.
To assign a role to a user...
- Go to Marketing and CRM
- Search and find the user
- Click access rights
- Choose the role you wish to assign
- Save
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