Helpdesk User

Similar to a helpdesk manager the helpdesk user manages the helpdesk. The user however cannot manage the mailboxes, but only process tickets that are sent to them.

This role does not require a license.

To assign a role to a user...
  1. Go to Marketing and CRM
  2. Search and find the user
  3. Click access rights
  4. Choose the role you wish to assign
  5. Save


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