The starting point
Many siloed solutions had turned into a patchwork .
LAK Baden-Württemberg is the state chamber of pharmacists, representing more than 13,500 pharmacists – in community pharmacies, hospitals, industry, public administration, the armed forces, and research and teaching. Applications, seminar registrations, fee statements and certificates were recorded in the ERP system, while a public website with a protected members' area had grown alongside it over 10 to 15 years.
Numerous extensions made this mix increasingly confusing. Several modernization attempts failed over the years. The chamber therefore decided on a complete relaunch – with a strict separation between the public website and the protected portal.
The assignment
One central dashboard instead of piecemeal detours.
Guided by the vision of a central platform, “Meine LAK”, the goal was a clear dashboard that gives members direct access to all member services – modular, flexibly extensible and fully connected to the ERP system. The key priorities:
- Manage personal master data and membership
- Maintain pharmacy data and services
- Digitize all applications and follow-up processes
- Registration and deregistration for continuing education and training
- Collect billing-relevant reports (annual revenue, staff)
- Provide notices, certificates and circulars
- Provide a knowledge base and messaging system
The solution
A closed portal built on the SITEFORUM digitalization platform.
To start, SITEFORUM carried out a two-week assessment at the chamber's headquarters in Stuttgart. On this basis, a portal accessible only via login was created in the corporate design of LAK BW – users are verified via an interface to the ERP system, which provides the relevant user data and access rights. Features implemented include:
- My data – management of master and membership data, including personal applications
- My pharmacy/pharmacies – for pharmacy managers: management of pharmacy data and applications
- My requests – overview of all submitted applications, including processing status
- Continuing education & training – search, detail views, direct registration/deregistration, credit point account and e-learning media library
- My documents – personal notices and certificates of attendance
- Apopedia – knowledge base with several thousand entries, connected to the national AMINO database
The result
Live after seven months – and an instant hit.
Around 80% of the vision had already been implemented after seven months. On August 25, 2025, “Meine LAK” went live alongside the new website and has been very popular ever since. Instead of fragmented siloed solutions, members now have one central dashboard that brings applications, continuing education, documents and knowledge together in one place – further expansion stages are already being planned.
Finding a partner in SITEFORUM that implemented our vision in just seven months while critically questioning outdated processes was like hitting the jackpot for us.
Dr. Karsten Diers Managing Director, LAK Baden-Württemberg
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